Operations Transformation
We drive the growth of sales, margins and business profitability through an end-to-end view of operations
Companies with superior performance in
several dimensions simultaneously
Companies are often faced with deciding between continuing to improve incrementally, area by area, or starting an end-to-end transformation. Our experience shows that, from time to time, companies must adopt a transformation mentality based on the company's strategy and a comprehensive view of its operations.
We use our collaborative methodology to team up with our clients, guide them and train them throughout the process of transforming their operations. We act as catalysts, accelerating the achievement of results and superior performance.
• Diagnostics and implementation: we start from an end-to-end evaluation of the organization to identify opportunities and build a transformation roadmap. We guide the implementation of the transformation, working closely with our clients to train them and manage the change.
• Excellence and increased efficiency: we help our clients achieve higher levels of excellence through the adoption of the zero-based paradigm, the redesign of their operating model, the adoption of lean practices and the redesign of their customer journey.
• Transformation of support areas and suppliers: we scale the transformation towards the supply network, driving changes in suppliers and aligning the organization's support areas towards the objectives of the core processes.
Operations Diagnostics
The most successful companies achieve superior performance in costs, level of service and use of capital simultaneously. At Kastor, we help our clients achieve their best version by identifying opportunities for improvement and quantifying their impact through a comprehensive diagnosis that covers their operations strategy, operating model, management structure, and capabilities. Knowing the starting point, we design the transformation project through the proper prioritization of the initiatives, the selection of the dissemination strategy and the planning of the transformation roadmap.
Guided Implementation
Having the transformation roadmap is a necessary but not sufficient condition to achieve better results. We lead the transformation and work side by side with our clients in their day-to-day operations to train them and help them assimilate new ways of working, adopt cutting-edge processes and technology, and face challenges with a mindset and attitude aligned with the strategy. of transformation.
Zero-Based Operations
The adjustments that companies make to adapt to changes in the context end up generating surpluses that remain invisible to the highest levels of the organization. We help our clients review their operations from a zero-based paradigm, identify these surpluses and reallocate them to drive business growth.
Operational Excellence and Process Redesign
Agility and resilience are fundamental characteristics for the success of modern companies because they provide the ability to sustain excellent service levels, even in highly changing contexts. At Kastor, we help our clients achieve the highest levels of operational excellence through the redesign of processes and the implementation of lean and agile practices.
Customer Journey Redesign
Operational excellence also implies excellence in customer experience. At Kastor we help our clients to redesign the journey they offer to their clients, providing an external perspective to incorporate new forms of interaction, simplify the journey, increase process visibility and anticipate clients needs.
Redesign of the Operating Model
Companies results depend on a good combination of the organization elements. We help our clients to redesign their operating model, reviewing their organizational structure, their processes, their goals and incentives, their roles and responsibilities, and the skills required to define a better way of operating together.
Supply Network Transformation
Companies often fail to achieve the results they set out because they are unable to transform their supply network. We use our experience in scaling that transformation to drive the change that our clients need in their suppliers. We articulate the definition of a joint strategy and implement the changes that allow additional value to be captured from more efficient, resilient and sustainable processes, from innovation and from collaborative planning.
Reorientation of Support Functions
Support functions are responsible for fundamental processes that are not part of the core of the business. For this reason, it is common that some of the actions they take to achieve results end up having a negative impact on the company's operations. We collaborate with our clients in identifying the reorientation needs and implementing the necessary changes so that the support functions have the focus in the main business operations.
End-to-End Sustainability
The challenge of increasing the positive impact and reducing the carbon footprint requires a comprehensive view of the organization and its end-to-end processes. We help our clients to increase their contribution to the sustainable development goals (SDGs) defined by the United Nations, identifying the initiatives with the greatest impact, defining challenging objectives and developing an implementation plan to guide the organization through its transformation.
Evaluation and Change Management
Transformation processes require experienced and competent change management. We lead the change management process from the evaluation of the willingness to change to a successful transformation, based on close and intense work with all stakeholders.